PRODUCT RETURNS:
All goods that are to be returned to us must have documentation stating the reason for return, please contact the Sales Support Team should you need to return goods.
Any goods received without a valid documented reason for return will not be processed and will be returned to the originator at their cost.
PRODUCT EXCHANGE:
We offer to exchange products that have been ordered in error providing they are standard catalogue items, and have been returned within 60 days of purchase. These products will be inspected on return and if found to be in good condition for resale will be restocked for a 25% charge.
Should you require exchange of items in advance we will require you to place a new purchase order, then after inspection should any credit be due it will be placed against the original order less the 25% restock charge.